Return Policy

Returns
Our return policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, including the original packaging. We also require a receipt or proof of purchase to complete the return.

Important: Returns are processed only as store credit. Shipping costs are non-refundable, and only the value of the returned item will be credited. Additionally, sale items are not eligible for return. All sales on sale items are final.

Shipping
To return your product, please first email us at nanateoshop@gmail.com so we can assist you with the return process.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance, as we do not guarantee that we will receive your returned item.